Spa Policies

All Treatments
As standard practice we ask all clients to arrive 15 minutes early so we can get you back as soon as possible.

Treatment Times

All our treatments include time to get onto the table or in our chair with a consultation (5 min.) and time to finish after your treatment (5 min.). A 60-minute massage treatment is 50 minutes hands on, in line with industry standards.

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

All services will be scheduled with a credit card to hold the appointment.
Same day cancellations and reschedules can be charged 50% of the original service amount.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full service rate of their scheduled service. We care so much about you showing up that we can call you, send you an email reminder, text you or all three to make sure you don’t miss your pampering time.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time